Policies
These exist so every client gets the full appointment they booked. Booking an appointment means you agree to them.
All appointments are booked online through Vagaro or by phone. A valid credit card is required to reserve any appointment. Your card is not charged at booking — it holds the slot and secures the cancellation policy below.
You'll receive confirmation by text and email when the appointment is made, plus a reminder before your visit. Please confirm when prompted so the time stays held for you.
Please give at least 24 hours' notice to cancel or reschedule. That window gives the slot a realistic chance of being filled by someone on the waitlist.
Cancel or reschedule through your Vagaro confirmation, or by calling or texting the studio. Replies to automated reminder texts and emails are not monitored and don't count as notice.
There's a 15-minute grace period. Arriving later than that means your service may be shortened to fit the remaining time, or rescheduled — and the full booked price still applies, since the time was held for you.
Appointments run back to back. Running the schedule over for one client comes directly out of the next client's appointment, which isn't fair to them.
Cash and all major credit cards are accepted. Payment is due at the end of your service.
Services are non-refundable. If you're unhappy with a result, contact the studio within 7 days and it will be assessed and corrected where possible at no charge. Retail products may be exchanged within 14 days if unopened.
Gratuity is never expected and always appreciated.
This is a single-room studio, so there's no waiting area or supervision available. Please come to your appointment alone unless you've arranged otherwise in advance.
Clients under 18 need a parent or guardian to provide written consent, and to remain present for services on minors under 16.
Please disclose any of the following when booking — some of them change what can safely be performed:
Please reschedule if you're unwell or have any contagious skin condition. Tools, linens, and applicators are sanitized or replaced between every client, and wax is never double-dipped.
Waxing: hair should be about a quarter-inch long — roughly two weeks of growth. Don't shave in between. Skip exfoliation, retinoids, and sun exposure for 24 hours beforehand, and arrive freshly showered.
Facials: come with a clean face if you can, and avoid exfoliating acids and retinoids for 3–5 days beforehand.
Gift cards are available through Vagaro, don't expire, and are non-refundable and non-transferable for cash. They can be applied to any service, and the cancellation policy applies to appointments booked with them.
Questions about any of this? Call or text before you book — it's much easier to sort out in advance. See also the FAQ.
Last updated . Policies may change; the version on this page at the time of booking applies.